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Refund & Return Policy
Refunds, made simple
Most magazine orders can be cancelled for a pro-rated refund within 6 months of purchase. Digital plans, books and other goods have their own rules, and every one of them is spelled out below. This page is our satisfaction guarantee in practice.Last updated September 22, 2026
- MagazinesPro-rated refund on unsent issues, up to 6 months from purchase
- Books & other goodsFull refund when returned within 30 days of delivery
- Magzter Gold7-day no-questions-asked guarantee on every billing
- ZINIO UnlimitedCancel anytime, no refunds once billed
Start here
Cancelling? Pick the option that matches what you want.
"Cancel" can mean two different things. Choosing the right one keeps you from cutting short a subscription you already paid for.
Option 1
Stop future renewals, keep my issues
- Turns off DiscountLock auto-renewal for that subscription.
- Your subscription continues through the end of its current term. Nothing is refunded because nothing is cancelled.
- Takes about a minute in your account. No need to contact us.
- DiscountLock can't be turned back on once it's off. To renew later, place a new order.
Option 2
Cancel now and get a refund
- Ends the subscription and refunds the issues that haven't been sent yet.
- Available within 6 months of the order date (for a renewal, within 6 months of the renewal charge).
- If a renewal hasn't processed yet, cancelling before the process date means a full refund of that renewal.
- Turning off DiscountLock alone does not cancel or refund the current order.
Can't sign in? Contact Customer Care and we'll handle it.
Print & digital magazine subscriptions
Any reason, or no reason at all, for 6 full months.
Refund window
6 months
from the order date
What's refunded
Unsent issues
pro-rated, to your original payment method
When you'll see it
5–7 business days
we process within 48 hours; your bank does the rest
What "pro-rated" means
You're refunded for the issues that haven't been sent yet. Issues already mailed to you (or already in production with the publisher) aren't refundable.
- Issues already sent
- 4
- Issues remaining
- 8
- Your refund
- 8 × $2.00 = $16.00
Does the reason matter?
No. Inside the 6-month window every reason gets the same pro-rated refund, whether the magazine stopped publishing, changed how often it comes, went digital-only, paused production, or you simply changed your mind. After 6 months, orders are final for every reason.
| Reason | Ordered less than 6 months ago | Ordered more than 6 months ago |
|---|---|---|
| Changed my mind, or any other reason | Pro-rated refund | No refund |
| Magazine stopped publishing | Pro-rated refund | No refund |
| Magazine paused production | Pro-rated refund | No refund |
| Magazine changed frequency | Pro-rated refund | No refund |
| Magazine went digital-only | Pro-rated refund | No refund |
Ordered more than 6 months ago?
We can't refund the order, but your subscription continues through the end of its current term, and you can stop it from renewing at any time in your account.
Renewals through DiscountLock
A DiscountLock renewal is a new order with its own 6-month window, counted from the date the renewal was charged. We email you 30 days and 7 days before a renewal processes. Cancel before the process date for a full refund of that renewal, or within 6 months after it for a pro-rated refund.
Two exceptions to know about:
- Single-issue digital orders are delivered to your Zinio or Magzter account within minutes and can only be cancelled from your dashboard before delivery. Once delivered, they can't be refunded.
- Reward orders, meaning orders that earned cash back, a rebate, points, virtual currency or any other third-party reward, can be cancelled but aren't eligible for a refund for any reason.
ZINIO Unlimited
Monthly plan, billed after any trial period.
You can cancel anytime to stop future billing, and your access continues until the end of the period you've paid for. Once a month has been billed, it isn't refundable.
7-Day Guarantee
Magzter Gold
Monthly and 1 to 3 year annual plans.
Every Magzter Gold billing comes with a 7-Day No-Questions-Asked Refund Guarantee: a full refund if you ask within 7 days of being billed.
After 7 days, that billing isn't refundable, but you can cancel anytime to stop future charges. Your access continues until the end of the period you've paid for.
Books & other goods
30-day returns, refunded to your original payment method.
Arrived damaged, incomplete, or incorrect? Contact Customer Care before sending anything back and we'll make it right.
Changed your mind? Return the item within 30 days of delivery for a refund of the purchase price plus any taxes.
- 1Let us know within 30 days of delivery that you're returning the item.
- 2Ship it back with tracking. You arrange and pay for return shipping. Items must be in original condition; shrink-wrapped items unopened and unused.
- 3We refund the purchase price plus tax to your original payment method once the return arrives. Original shipping fees aren't refunded.
Very large orders or repeat returns from the same customer may carry a processing fee.
How refunds are paid
Back to the payment method you used, once any bank dispute is closed.
Original payment method only
We refund to the card or account you paid with. We process refunds within 48 hours; most banks post them within 5 to 7 business days.
If you've opened a dispute with your bank or PayPal
Once a dispute is open, the order is locked on our side and we can't issue a refund or make changes until the dispute closes, which can take up to 80 days. Contacting us first is almost always faster: eligible refunds are processed within 48 hours.
How to request a refund
- 1Sign in to your account. Most cancellations and refund requests are self-serve from My Orders. No call needed.
- 2Or contact Customer Care. Send us a message anytime. Have your order number or the email you ordered with handy. Phone support is reserved for existing customers; the number is on your credit card statement and in your order confirmation email.
- 3Get your money back. Refunds go to your original payment method, usually within 5 to 7 business days.
Automated order support: available 24/7 · Live agents: Mon to Fri, 11am to 7pm CST
Just want it to stop renewing?
Turn off DiscountLock for that subscription in your account. Future renewals stop, your subscription runs through the end of its current term, and nothing needs to be refunded.