Our refund windows in one place. Each kind of product has its own window, and within that window the reason for your request does not matter.
6 months magazine subscriptions, pro-rated | 30 days books and other goods | 7 days Magzter Gold, full refund | None ZINIO Unlimited once billed |
Print and digital magazine subscriptions
If you are not satisfied for any reason within 6 months of your order date, cancel and we refund every issue not yet sent, pro-rated, to your original payment method. After 6 months, orders are final; your subscription continues through the end of its term.
| Scenario | Within 6 months | After 6 months |
|---|---|---|
| Not satisfied, or any other reason | Pro-rated refund | No refund |
| Magazine ceases publication | Pro-rated refund | No refund |
| Magazine changes frequency | Pro-rated refund | No refund |
| Magazine converts to digital only | Pro-rated refund | No refund |
| Production temporarily paused | Pro-rated refund | No refund |
DiscountLock renewals are new orders with their own 6-month window from the renewal date. Cancel before the process date and the renewal is refunded in full.
Two exceptions: single-issue digital orders cannot be refunded once delivered to your Zinio or Magzter account, and orders that earned cash back, points or rewards through a partner site are not refundable for any reason.
ZINIO Unlimited
Billed monthly. Once a month is billed there are no refunds for it; your access continues to the end of that billing period. Cancel any time from your account and you are not billed again.
Magzter Gold
Monthly and annual plans come with a 7-day no-questions-asked refund from any billing, including renewals. After 7 days there are no refunds; access continues to the end of the billing period.
Books and other physical goods
Arrived damaged, incomplete or incorrect? Contact Customer Care before sending anything back and we will make it right.
Changed your mind? You can return the item for a refund of the purchase price plus tax if you:
- Tell us within 30 days of delivery.
- Return it in its original condition. Shrink-wrapped items must be unopened.
- Ship it back with tracking, at your cost. Original shipping charges are not refunded.
We reserve the right to charge a processing fee on unusually large orders or repeat returns. Full steps are in Returning a book.
How refunds are paid
Refunds go to the payment method used for the order. They are processed within 48 hours and usually appear within 5 to 7 business days, depending on your bank. A bank or PayPal dispute freezes the order for up to 80 days while it is investigated, and we cannot refund or change the order during that time, so please contact us first.
How to request a refund
Cancel the order from My Orders, or send us a message and we will do it for you. Phone support is reserved for existing customers; the number is in your order confirmation email and on your card statement.
Go to My OrdersContact Customer Care
Automated order support 24/7. Live agents Mon-Fri, 11am-7pm CST.