DiscountMags is an authorized subscription seller. We take your order, handle payment, refunds and renewals, and pass your subscription to the publisher, who prints and mails the magazine. Knowing who does what explains most delivery questions.
Who does what
| DiscountMags | The publisher | |
|---|---|---|
| Orders, payment, refunds | Yes | |
| DiscountLock renewals | Yes | |
| Printing and mailing each issue | Yes | |
| Mailing labels and the expiration date printed on them | Yes | |
| Address changes | We update our records and forward the change | Updates its labels, usually within 6 to 8 weeks |
| Missing or damaged issues | We file the request and follow up | Investigates and replaces or extends |
| Print suspensions, digital conversions, ceased titles | We refund unsent issues within 6 months | Makes the decision |
What this means for you
- The account number on your label is the publisher's, not your DiscountMags order number. We cannot look up your order with it. See How do I find my order number?.
- Publisher mailings are not from us. Renewal invoices and offers in the mail come from the publisher and can be ignored if you have DiscountLock.
- Delivery investigations take time because we depend on the publisher's answer. We follow up as soon as we have it.
- Cancelling or changing anything on the publisher's site does not change your DiscountMags order or your DiscountLock renewal, and the reverse is also true.