Customer Care

My coupon or discount did not apply

Sale prices cannot be combined with cash-back or rewards sites, the usual reason a code does not apply. If you were eligible, tell us and we fix it.

Updated September 18, 2026

Our sale prices cannot be combined with cash-back, points or rewards offers, which is the most common reason a coupon code does not apply.

Why a code may not apply

  • Your browser has a cash-back or rewards extension active (for example a shopping-portal or airline-miles extension). Our discounted offers cannot be stacked with those unless the partner offer says so.
  • The code has expired or is for a different title, term or format.
  • The order already used another discount.

Think you were eligible?

Contact Customer Care with your order number, the code or offer you used, where it came from (email, coupon site, partner offer) and the discount amount. If the order qualified, we adjust it and refund the difference.

Contact Customer Care

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