Renewals & DiscountLock

10 articles

• Why was I charged? Understanding a DiscountLock renewal

  A charge from DiscountMags you did not expect is almost always a subscription renewal. Here is how to check, and what to do about it.

• What is DiscountLock?

  DiscountLock renews your magazine subscriptions automatically at a guaranteed discount, tells you before every charge, and can be turned off in your account.

• When does DiscountLock renew my subscription?

  DiscountLock renews on your order anniversary, not the date on your magazine label. Here is the exact timing and what to do if you would rather wait.

• What price will my DiscountLock renewal be?

  Every DiscountLock renewal is at least 10% off the publisher's list price, and you see the exact amount 7 days before it is charged.

• Will I be notified before my subscription renews?

  Yes. Two emails go out before every DiscountLock renewal: a heads-up 30 days ahead and the exact price 7 days ahead.

• How do I turn off DiscountLock?

  Turn off DiscountLock in your account in about a minute, or ask us to do it. Your current subscription continues; only future renewals stop.

• I got a renewal notice in the mail. Is it from DiscountMags?

  No. We only send renewal notices by email. Mailed renewal invoices come from the publisher and can be ignored if you have DiscountLock.

• I cancelled on the publisher's website. Does that stop DiscountLock?

  No. DiscountLock is managed in your DiscountMags account, not with the publisher. Turn it off here or ask us.

• How do I update my payment card?

  Update the card used for DiscountLock renewals from the DiscountLock page in your account, plus what to do after a failed payment or with PayPal or Apple Pay.

• Can I renew a subscription I bought somewhere else?

  Yes. Renew most magazines through DiscountMags even if your current subscription came from the publisher or another seller. Here is how to avoid duplicates.