Orders & Your Account

10 articles

• How do I change my address?

  Update your address in your account and we pass it to the publisher. Labels are printed weeks ahead, so allow 6 to 8 weeks for issues to follow you.

• How do I find my order number?

  Your order number is in your order confirmation email and in My Orders. The account number on your magazine label is the publisher's, not ours.

• What is the account number on my magazine label?

  The account number on your mailing label is the publisher's subscriber number, used for digital access included with print. Drop the leading zeros.

• There is a mistake in my order. What should I do?

  Fix the address or recipient from My Orders right away, or contact us. The sooner we know, the easier it is to correct before the order reaches the publisher.

• Can I send a subscription as a gift?

  Yes. Each magazine in your order can go to a different address, and you can add a gift e-card or postcard. Here is how gift orders, renewals and refunds work.

• Do you price match?

  Yes. Find the same subscription for less from an authorized seller, or on our own site, within 30 days of your order and we match it.

• My coupon or discount did not apply

  Sale prices cannot be combined with cash-back or rewards sites, the usual reason a code does not apply. If you were eligible, tell us and we fix it.

• Do you accept bulk orders and purchase orders?

  Yes. Schools, libraries, offices and businesses can order in volume and pay by purchase order. Start with the bulk order form.

• I can't sign in to my account

  Sign in with Facebook, Google, Apple or a one-time email code, no password needed. Use the same email address you ordered with.

• Delete my account, or make a privacy request

  Ask us to access, correct or delete your personal information, or opt out of targeted advertising. How to request it and how we verify you.