Delivery & Missing Issues

10 articles

• When will my first issue arrive?

  Most first issues arrive within 4 to 12 weeks of ordering, depending on how often the magazine publishes. Digital orders are ready within about an hour.

• Shipping costs and delivery times

  Magazine subscriptions ship free. Books and other goods have a flat shipping rate and arrive in days, with tracking.

• I missed an issue. What should I do?

  First, check the magazine's schedule; many titles skip or combine months. If an issue is really missing, tell us and we investigate with the publisher.

• Why am I receiving duplicate issues?

  Two copies of the same magazine usually means two subscriptions in the publisher's records. Tell us and we merge them so nothing is wasted.

• My subscription started with old or back issues

  Some publishers start a subscription with a recent past issue so it begins sooner. If you got issues you did not want, tell us and we adjust it.

• Where do you ship?

  Print subscriptions ship to U.S. addresses, including APO/FPO and correctional facilities. Canada has its own site. Digital is available anywhere.

• Who handles my subscription: DiscountMags or the publisher?

  We take your order, payment and renewals. The publisher prints and mails the magazine and owns the mailing label. Here is who does what.

• My magazine stopped publishing. What happens to my subscription?

  When a magazine ceases, merges or goes digital only, the publisher decides what replaces it. What happens to your term, and when a refund applies.

• Why does a magazine subscription take weeks to start?

  The print cycle explained: issue closing dates, the subscriber file and Periodicals mail. Why ordering direct from the publisher is not faster.

• Sending a magazine to a correctional facility

  We ship to correctional facilities. The address details that matter, why delivery takes longer, and what to do if a title switches to digital.