Cancellations & Refunds

7 articles

• Cancel vs. turn off renewal: which one do you want?

  "Cancel" can mean two different things. Pick the option that matches what you want and go straight to the right page.

• How do I cancel an order?

  Cancel a magazine subscription from My Orders within 6 months of the order date for a pro-rated refund. Books and digital orders have their own rules.

• Refund & Return Policy

  Magazines: pro-rated refund within 6 months. Books: 30-day returns. Magzter Gold: 7 days. ZINIO Unlimited: no refunds once billed. The policy in plain language.

• How long do refunds take?

  Refunds are processed within 48 hours and usually appear on your card in 5 to 7 business days. PayPal is often faster. Here is why a pending charge can linger.

• What is a pro-rated refund?

  A pro-rated refund returns the value of the issues you have not received yet. Here is how it is calculated, with an example.

• A subscriber has passed away

  How to stop or redirect a magazine subscription for someone who has died. No account, password or order number needed.

• Why was my order returned or cancelled?

  A returned order means the publisher could not start your subscription. You are refunded in full. The usual causes, and what to check before reordering.