Most orders can be cancelled from My Orders in your account. What you get back depends on the product and how long ago you ordered.
Cancel a magazine subscription
- Sign in and open My Orders.
- Find the order and choose Cancel.
- Within 6 months of the order date, any issues not yet sent are refunded, pro-rated, to your original payment method. The refund is processed within 48 hours and usually posts within 5 to 7 business days.
Only want to stop next year's renewal?
You do not need to cancel. Turn off DiscountLock for that subscription instead: your current term continues and no further renewals are charged. See Cancel vs. turn off renewal.
Ordered more than 6 months ago?
Orders older than 6 months are final and cannot be refunded. Your subscription continues through the end of its current term. You can still turn off DiscountLock so it does not renew again.
Other products
- Books and other goods: cancel from My Orders before the order ships (usually within 2 to 3 business days). After that, use the 30-day return process in Returning a book.
- Single-issue digital orders: delivered to your Zinio or Magzter account usually within an hour and cannot be refunded once delivered. Cancel from My Orders right away if you ordered by mistake.
- ZINIO Unlimited and Magzter Gold: cancel any time from your account. See ZINIO Unlimited and Magzter Gold.
- Orders that earned cash back, points or rewards through a partner site can be cancelled but are never refundable.
Cannot sign in?
Contact Customer Care with your order number, or the name and mailing address on the order, and we will cancel it for you.